01. 7-Day Customer Satisfaction Refund Guarantee
At GHUFRAN GEN, we want you to experience our AI Creator Suite with confidence. We offer a 100% Full Refund Guarantee within 7 calendar days of your initial purchase if GHUFRAN GEN does not meet your expectations.
If you are not satisfied with your purchase for any reason, contact our support desk within 7 days of your initial transaction date to request a full refund back to your payment card.
02. Eligible Plans & Purchase Scope
Our 7-day satisfaction refund policy applies to initial purchases of the following paid tiers processed through our payment partner, Safepay:
03. How to Request a Refund (Step-by-Step)
To request a refund within the 7-day period:
- Send an email to our support desk: facebookrd811@gmail.com with the subject line:
Refund Request - [Your Username]. - Include the following details in your email:
- Registered Email & Username: The Gmail address and username registered on GHUFRAN GEN.
- Order / Tracker Reference ID: The Order ID or payment reference ID provided upon checkout.
- Feedback / Reason: A brief note on why the suite did not meet your needs (feedback helps us improve our software).
04. Review & Settlement Process
Once your refund request is received:
- Review: Our support desk reviews and verifies your request within 24 to 48 business hours.
- Gateway Issuance: Upon verification within the 7-day window, the refund is initiated via the Safepay payment gateway.
- Refund Destination: Refunds are returned directly to the original payment card used at checkout.
- Settlement Timing: After a refund is issued, the time for the funds to appear can depend on the payment processor, card network, and issuing bank.
05. Effect of an Approved Refund
Upon issuance of a refund:
- The Pro subscription tier associated with your account will be deactivated.
- Your account will revert to the standard free tier.
- Your login credentials and account history remain available if you choose to upgrade in the future.
06. Cancellation vs. Refund
Please note the distinction between subscription cancellation and refund requests:
🔄 Subscription Cancellation
• Stops future scheduled charges from occurring.
• Pro access continues until the end of your prepaid period.
• Does not return funds for prior used periods.
💰 Satisfaction Refund
• Returns 100% of the initial purchase amount to your card.
• Must be requested within 7 days of initial purchase.
• Deactivates Pro entitlement upon issuance.
07. Exclusions & Fair Use
- Beyond 7 Days: Refund requests submitted after 7 calendar days from the initial purchase date are non-refundable.
- Abuse Prevention: We reserve the right to decline refund requests in cases of verified fraud or repeated purchase-and-refund abuse across multiple accounts.
08. Dedicated Refund & Billing Support Desk
If you have questions regarding your billing status, wish to cancel a plan, or need assistance with a refund, please contact our support desk: